Shipping & Returns

Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund minus original shipping or exchange the product for another one, be it similar or of same value.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt or proof of purchase. If you are unable to provide proof of purchase, Vroom Entertainment reserves the right to refuse refund.

Returns

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved; we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

Packages are dispatched within 2-4 business days after receipt of payment and are shipped via Canada Post with tracking and drop-off without signature. The standard shipping method is Canada Post followed, delivered without signature. If you prefer delivery by signature, an additional cost will be applied, so please contact us before choosing this method. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We recommend that you group your purchases into a single order.

Vroom Entertainment Inc. takes special care to package your purchase however we cannot guarantee the condition of the package to be 100% once it leaves the warehouse as Vroom Entertainment Inc. has no control over how the packages are handled while in transit.

Note: Vroom Entertainment Inc. reserves the right under certain conditions to cover return shipping costs.

Contact Us

If you have any questions on how to return your item to us, contact us.